Customer Service

Please find important information below. If you have any further enquiries please contact us.

 
 

 

Money Back Guarantee

We want to ensure all our customers are delighted with their orders, that's why we offer an industry leading 30 day money back guarantee on all products purchased through this site.

If within 30 days of purchase you are not completely happy with your product simply email us and we will issue you with a returns number so that you can return the item for a full refund of the original amount paid.

All we ask is you return the item to us in saleable condition and with no missing parts.

 

Shipping & Delivery

Items are usually dispatched within 24 working hours of cleared payment.

Once dispatched orders usually arrive within the time frame stated at checkout. In the case of a lost or delayed item we need to wait at least 14 working days after dispatch before a replacement can be issued. In this case you may also be required to complete a missing item form to verify that the item has not arrived.

Should a significant delay occur we will contact you with the option of a having a refund.

Where Next Day delivery is offered as an option the cut off time is 14:00. Next Day means next working day. We do not offer weekend delivery.

Next Day delivery options to remote postcodes may take longer than the usual 24 hours.

 

Privacy & Security

Please see Privacy Policy

 

Returns & Replacements

You may return an item which was damaged or faulty when delivered for a full refund. We test all returns. The refund will be issued once the item has been received back and verified as faulty. In this case we will also refund your return postage. 

You may return an item which is not as described for a full refund. The refund will be issued once the item has been received back and verified as incorrect. In this case we will also refund your return postage. 

You have the statutory right to cancel the order within 14 working days of delivery and have a full refund (cooling off period). We go beyond that and offer a 30 day money back guarantee (see above). The refund will be issued once the item has been received back and processed. Return postage will only be refunded if the item is damaged, faulty or not as described. If you decide to return an item after 30 days then a minimum 25% restocking charge will be deducted from any refund.

Before returning any item(s) please contact us for a returns note and authorisation number. We reserve the right to refuse any item that does not have a valid returns authorisation code. Once your return is logged you must not return the item until you here back from our returns department, authorising the return. 

In the case where an item has arrived damaged you will be required to provide a photograph showing the damage before any return will be processed.

In the case where an item has arrived damaged, faulty or incorrect we may provide a pre paid return label. In this case the pre paid label MUST be used. If you send your item(s) back using an alternative method we will not be responsible for the costs incurred in doing so.

Items must be returned with all packaging in a reasonable state. We reserve the right to levy a surcharge to replace product packaging that is missing or returned in a damaged/defaced condition. Where a surcharge is levied this will be a minimum of 25% of the original purchase price.

Items must be returned with all original components unless otherwise agreed in writing. Any items that arrive back with parts missing will be resent to the customer at the customer's expense.

Any items are returned at your own risk. We strongly advise you to take care when returning items to us for example, by ensuring the goods are correctly addressed & adequately packaged. Items that arrive back damaged or destroyed as a result of poor packaging will not be accepted. These items will be resent to the customer at the customer's expense.

If you have any questions please feel free to contact us. We aim to respond to all emails within 24 hours.

 

Ordering

Orders must be placed via the website checkout. If you have any problems placing your order please contact us for assistance.

 

Payment, Pricing & Promotions

Payment can be made by any method we offer at the time you place your order.

There will be no delivery until payment in full has cleared with us.

Only 1 promotion can be used per transaction.

In the event we discover an error with pricing after your order has been placed we will contact you to offer you the choice of either a full refund OR continuing with the order at the correct price.

 

Viewing Orders

We will email you to update you with the status of your order.

If you create an account during checkout then you will also be able to view the status of any of your orders by logging into your account.

You can update your account information by logging into your customer account.

 

Terms & Conditions

Please click here to view our Terms & Conditions